The Impact Of AI-Driven CRM On Organizational Processes And Adaptability (A Qualitative Study In Indonesia). International Journal of Economics Management and Social Science , [S. l.], v. 8, n. 3, p. 61–68, 2025. Disponível em: https://journal.salewangang.net/ijemss/article/view/16. Acesso em: 3 apr. 2026.